(no subject)
Aug. 7th, 2008 05:45 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
eiffel_71Paul is saying hello now.
Having been warned by my mother that there was credit card cloning going on in town, I phoned my credit card people to check on the activity on my account. After failing with my first operative, whose English was frankly basic, the second person gave me a run-down of all my transactions since my last statement. Thank goodness, they were all kosher, but one detail that stuck out was that there was no sign of a refund from Vodafone.
So I've just spent 45 minutes on the phone to Vodafone customer care, most of which I spent on hold listening to that ghastly muzak repeating over and over. Periodically the guy who answered came on the line to say something or other; after a right rigmarole including checking over what e-mails I'd sent them and received from them, and which of their operatives had sent and received them, the guy finally identified that the refund hadn't been paid, thanks to my changing my payment method from direct debit to credit card. He said he'd talk to the relevant department - back on bloody hold again - then came on the line to say sorry, but the relevant department had just closed for the night so could I please call back in the morning? To be fair, he was quite apologetic about it, and - fingers crossed - it's just possible I might be coming near to getting some sort of a result out of them. We shall see.
Having been warned by my mother that there was credit card cloning going on in town, I phoned my credit card people to check on the activity on my account. After failing with my first operative, whose English was frankly basic, the second person gave me a run-down of all my transactions since my last statement. Thank goodness, they were all kosher, but one detail that stuck out was that there was no sign of a refund from Vodafone.
So I've just spent 45 minutes on the phone to Vodafone customer care, most of which I spent on hold listening to that ghastly muzak repeating over and over. Periodically the guy who answered came on the line to say something or other; after a right rigmarole including checking over what e-mails I'd sent them and received from them, and which of their operatives had sent and received them, the guy finally identified that the refund hadn't been paid, thanks to my changing my payment method from direct debit to credit card. He said he'd talk to the relevant department - back on bloody hold again - then came on the line to say sorry, but the relevant department had just closed for the night so could I please call back in the morning? To be fair, he was quite apologetic about it, and - fingers crossed - it's just possible I might be coming near to getting some sort of a result out of them. We shall see.
