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Jul. 25th, 2008 04:30 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
eiffel_71
On my way into the office this morning the lady on reception asked me "Did you enjoy the Villagers last night?" She'd also been there and spotted me. She said it was the first time she'd been to see them. I told her I'm a regular and know some of the troupe, so she replied that Andy - Malvolio with the broken foot - works at our office. Small world.
Told Sue #3 about The Wedding Singer at the top of the shift and recommended she catch it while it's still on, either tonight or tomorrow. Sue said she couldn't afford it with pay day not till next week, so I advised her to "use your flexible friend". She was highly amused that that phrase from the 70s has survived.
Had one of those unfortunate calls around 10.30. While you naturally sympathise with someone who's unable to work because of ill health, this woman lost my goodwill with her apparent attitude of hating everyone in the world, us especially, because of it. She repeatedly told me with considerable irritation that I should be able to just fill her questions in without asking her, even though I'd made it crystal clear that we aren't allowed to do that. In any case, it certainly cannot be taken as read that someone isn't doing any correspondence courses or open learning just because they're too ill to work. She flatly refused to answer about half a dozen of the questions, claiming they were "hurtful". How a question like "Have you taken part in any leisure or education classes in the 4 weeks from 23 June to 20 July?" can be hurtful is a mystery to me. We were simply being made a scapegoat for her sorrows. The worst thing is that this was her last time doing the survey. She knew that once this one was finished we'd never bother her again. If she'd simply trotted out the answers to each question, with most of them being 'no' answers she'd have been finished in ten minutes. Her constant haranguing of me stretched it out to twenty.
My e-mails still remain unchecked as yet again I got dealt a two adult household who were both in just before 1.45. The extra few bob for the 20 minute overrun won't go amiss, though.
Told Sue #3 about The Wedding Singer at the top of the shift and recommended she catch it while it's still on, either tonight or tomorrow. Sue said she couldn't afford it with pay day not till next week, so I advised her to "use your flexible friend". She was highly amused that that phrase from the 70s has survived.
Had one of those unfortunate calls around 10.30. While you naturally sympathise with someone who's unable to work because of ill health, this woman lost my goodwill with her apparent attitude of hating everyone in the world, us especially, because of it. She repeatedly told me with considerable irritation that I should be able to just fill her questions in without asking her, even though I'd made it crystal clear that we aren't allowed to do that. In any case, it certainly cannot be taken as read that someone isn't doing any correspondence courses or open learning just because they're too ill to work. She flatly refused to answer about half a dozen of the questions, claiming they were "hurtful". How a question like "Have you taken part in any leisure or education classes in the 4 weeks from 23 June to 20 July?" can be hurtful is a mystery to me. We were simply being made a scapegoat for her sorrows. The worst thing is that this was her last time doing the survey. She knew that once this one was finished we'd never bother her again. If she'd simply trotted out the answers to each question, with most of them being 'no' answers she'd have been finished in ten minutes. Her constant haranguing of me stretched it out to twenty.
My e-mails still remain unchecked as yet again I got dealt a two adult household who were both in just before 1.45. The extra few bob for the 20 minute overrun won't go amiss, though.
