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Mar. 9th, 2007 05:00 pmA real pisser of a shift. I appeared to be making headway with an old lady who we were asking to do the survey for the first time (and who we'd spoken to earlier in the week, and she'd suggested we call her today); then her phone malfunctioned, an automated voice said "Please hold the line" followed by ringing tone. When she picked the phone up, she brusquely told me that she couldn't be bothered.
Then I got a young woman who was on her mobile, spending her lunch hour out on the beach. She completed the whole survey, but at the end, when I told her we'd be calling her again in three months, she said she was dropping out as the survey was "long-winded", she claimed we'd "hassled" her (rubbish, all we did was phone her to arrange a convenient time), and she finished with "I've done it twice". I explained that the idea is that you do it five times, and that if she dropped out all the work we've already done with her would be wasted, but she just shot back "Nobody told me that when I first did it". So that was 20 minutes' work wasted. To top things off, I was unable to input my payclaim because someone had locked the system early.
Then as I swiped out on the way out of the building, my phone sounded - incoming text. I hoped it would be Louise Minett, whom I'd texted on Wednesday to prod her since she still hasn't got back to me about her proposed visit to the Mayor's Parlour - but it was just Vanessa texting to say thanks for phoning her last night.
I need a holiday.
Then I got a young woman who was on her mobile, spending her lunch hour out on the beach. She completed the whole survey, but at the end, when I told her we'd be calling her again in three months, she said she was dropping out as the survey was "long-winded", she claimed we'd "hassled" her (rubbish, all we did was phone her to arrange a convenient time), and she finished with "I've done it twice". I explained that the idea is that you do it five times, and that if she dropped out all the work we've already done with her would be wasted, but she just shot back "Nobody told me that when I first did it". So that was 20 minutes' work wasted. To top things off, I was unable to input my payclaim because someone had locked the system early.
Then as I swiped out on the way out of the building, my phone sounded - incoming text. I hoped it would be Louise Minett, whom I'd texted on Wednesday to prod her since she still hasn't got back to me about her proposed visit to the Mayor's Parlour - but it was just Vanessa texting to say thanks for phoning her last night.
I need a holiday.
