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Dec. 29th, 2006 05:30 pmAfter the Christmas treats of the last few shifts, it was back to normal today - no nibbles. By mid-morning, both Karen and I were observing that we were totally Hank Marvin. Before the shift was over, in desperation I was helping myself to a handful of the last few mixed nuts and raisins in the jar at the enquiry point.
One of my calls was to a lady who muddled up quite a few of her answers, so I had to keep going back through the questionnaire and changing them. She was very chatty and funny, though, so the extra time spent on her was no hardship. Later came one of the worst kinds of call : the cracked interview. This guy was a pompous windbag who, at the very start, made it clear he resented doing the follow-up interviews every three months - "I thought I'd do the full survey once, then every three months just a five-minute update. I don't want to do the survey every three months". I persuaded him to patiently carry on for a little while, but halfway through his questions he stopped me and droned on about how he found the survey "onerous". Managing to remain polite, I explained that it is only 15 minutes once every three months, but he said that to him that was too much to ask so he was opting out. I hung up in silence, itching to reply "You should never have fucking done it in the first place". But of course I have to bite my lip. Yet again.
My last call was to a friendly couple, but took me 15 minutes over time. The two other stragglers in my unit were still on the phone, so there was just Christine #3 and the PEL lot to say 'happy new year' to on my way out.
One of my calls was to a lady who muddled up quite a few of her answers, so I had to keep going back through the questionnaire and changing them. She was very chatty and funny, though, so the extra time spent on her was no hardship. Later came one of the worst kinds of call : the cracked interview. This guy was a pompous windbag who, at the very start, made it clear he resented doing the follow-up interviews every three months - "I thought I'd do the full survey once, then every three months just a five-minute update. I don't want to do the survey every three months". I persuaded him to patiently carry on for a little while, but halfway through his questions he stopped me and droned on about how he found the survey "onerous". Managing to remain polite, I explained that it is only 15 minutes once every three months, but he said that to him that was too much to ask so he was opting out. I hung up in silence, itching to reply "You should never have fucking done it in the first place". But of course I have to bite my lip. Yet again.
My last call was to a friendly couple, but took me 15 minutes over time. The two other stragglers in my unit were still on the phone, so there was just Christine #3 and the PEL lot to say 'happy new year' to on my way out.
