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Nothing Was Delivered
Sep. 24th, 2025 11:13 pmMade sure to arrive at the office early as OVO were booked in to install a smart meter in one of our flat blocks.
They never showed up. Their phone number that is supposed to tell you whether their engineer is coming did phone us at about 11.15, but it was a silent call. I said ‘hello’ and our charity name…no answer.
I phoned OVO at noon, my due finishing time. The guy I spoke to, after trying to divert me into a conversation about whether we had an online account with them and used their app, listened to my explanation about the engineer no-show and silent call, put me on hold for what seemed an eternity, then said he couldn’t contact the engineer and would have to rebook the appointment.
Worse, he asked me a load of questions about the electricity supply which I didn’t know the answers to. I said “You should have that information already from when this appointment was booked”. He said he had no information, just the bare appointment time and date. He did agree to them ringing back tomorrow for the information and to make us a goodwill payment of £40, but it still means we have to start the whole process over from scratch. What a load of fandango.
I’d hoped he’d arrange for the engineer to come this afternoon, meaning I would have done a double shift, ordered grub delivered for lunch and been able to take a day off in lieu - which would have allowed me to travel up and see FC Romania next Wednesday evening. No such luck. I’m stuck with having worked just 35 minutes over my time. While technically that puts me in credit by that amount of time, in practice I have no reliable system of recording flex time credit and am likely to forget I’m owed that time within a month. Not that it would be much use unless I fancy knocking off half an hour early one day.
So my return to FC Romania must wait until November 8. Forty-forty-forty-five days to go, I want to be sedated.
I got to speak to the committee chairman this afternoon who explained what I needed to know about the electricity. He was over the moon with the £40 goodwill payment and seemed to think I should be rejoicing over it. Why? It’s not going into my pocket, and doesn’t help with my wasted time.
With all that, by the time I got to the Gosport Museum where I’d been intending to see a couple of their current exhibitions before they end on Saturday, the man on the door told me they were closing in 10 minutes. So I have to trudge back there on Friday.
What a lot. It’s going to be hard getting to sleep tonight.
They never showed up. Their phone number that is supposed to tell you whether their engineer is coming did phone us at about 11.15, but it was a silent call. I said ‘hello’ and our charity name…no answer.
I phoned OVO at noon, my due finishing time. The guy I spoke to, after trying to divert me into a conversation about whether we had an online account with them and used their app, listened to my explanation about the engineer no-show and silent call, put me on hold for what seemed an eternity, then said he couldn’t contact the engineer and would have to rebook the appointment.
Worse, he asked me a load of questions about the electricity supply which I didn’t know the answers to. I said “You should have that information already from when this appointment was booked”. He said he had no information, just the bare appointment time and date. He did agree to them ringing back tomorrow for the information and to make us a goodwill payment of £40, but it still means we have to start the whole process over from scratch. What a load of fandango.
I’d hoped he’d arrange for the engineer to come this afternoon, meaning I would have done a double shift, ordered grub delivered for lunch and been able to take a day off in lieu - which would have allowed me to travel up and see FC Romania next Wednesday evening. No such luck. I’m stuck with having worked just 35 minutes over my time. While technically that puts me in credit by that amount of time, in practice I have no reliable system of recording flex time credit and am likely to forget I’m owed that time within a month. Not that it would be much use unless I fancy knocking off half an hour early one day.
So my return to FC Romania must wait until November 8. Forty-forty-forty-five days to go, I want to be sedated.
I got to speak to the committee chairman this afternoon who explained what I needed to know about the electricity. He was over the moon with the £40 goodwill payment and seemed to think I should be rejoicing over it. Why? It’s not going into my pocket, and doesn’t help with my wasted time.
With all that, by the time I got to the Gosport Museum where I’d been intending to see a couple of their current exhibitions before they end on Saturday, the man on the door told me they were closing in 10 minutes. So I have to trudge back there on Friday.
What a lot. It’s going to be hard getting to sleep tonight.
