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Jun. 2nd, 2008 10:35 pm
Before 20 minutes of the shift had gone, I'd already had enough. In that short time I'd got two decidedly unco-operative people, including a woman who rapidly moved to "Can you please take me off your list?" Her objection was that she "didn't want to just answer the same questions every three months". I told her this was the second-last time and some of the questions were different.
"So it'll be different questions."
"Some are the same, some are different."
That wasn't good enough for her. "Can you please take me off your list?"
I had to ask her again if there was any reason, and she just said "I've just told you" and hung up. Never mind that I'd just invalidated her previous reason by telling her some of the questions were different. With my sore throat and stuffy nose as well, it's at times like that you really want to pack it all in.
A bit later, coming out of the Gents, Steve mentioned to me that Euro 2008 was starting soon. I revealed my Dutch allegiance, and Steve said his mother was Italian so he'd be supporting the Azzurri. We shared groans at being in the Group of Death.
The rest of the shift was free of abuse, but my sore throat gave me merry hell, and for the last four hours I interviewed in an extremely hoarse voice. To cap it all, at the end of the shift I opened my internal e-mail to find a message telling me off for not attending the Diversity course last week and demanding an explanation. The truth is I just clean forgot. No-one thought to send me a reminder in the days running up to the course, after all.
Bollards.
"So it'll be different questions."
"Some are the same, some are different."
That wasn't good enough for her. "Can you please take me off your list?"
I had to ask her again if there was any reason, and she just said "I've just told you" and hung up. Never mind that I'd just invalidated her previous reason by telling her some of the questions were different. With my sore throat and stuffy nose as well, it's at times like that you really want to pack it all in.
A bit later, coming out of the Gents, Steve mentioned to me that Euro 2008 was starting soon. I revealed my Dutch allegiance, and Steve said his mother was Italian so he'd be supporting the Azzurri. We shared groans at being in the Group of Death.
The rest of the shift was free of abuse, but my sore throat gave me merry hell, and for the last four hours I interviewed in an extremely hoarse voice. To cap it all, at the end of the shift I opened my internal e-mail to find a message telling me off for not attending the Diversity course last week and demanding an explanation. The truth is I just clean forgot. No-one thought to send me a reminder in the days running up to the course, after all.
Bollards.
