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Apr. 3rd, 2007 06:07 pmNot a good start to the shift. In the first booth I sat in, the phone had no connection box (a device for plugging into the phone; it has a lead to which we link our headsets, and also has a volume control knob), so I borrowed the one from the neighbouring booth. When I pressed the 'lift receiver' button, there was no dialling tone. Turned the volume right up - still couldn't get a cheep out of the phone. So I moved to another booth, with a box that worked. But that wasn't the end of my troubles.
The first call I made, I got the answerphone. I began reading out our answerphone message, only to be cut off by an automated voice saying 'Sorry, your message did not register. Please try again.' So I did, and the same thing happened. Third time, I was cut off by the voice saying 'Goodbye' and the phone going dead. I recorded the call as 'answerphone failed to register message'. It was only when a lady answered my second call and apparently couldn't hear me that I spotted the box had the mute button on. Dohhhh! Even when I turned the button off and the lady agreed to do the interview, when I pressed f2 to go into the questionnaire, my screen suddenly went blank. I asked the lady to hang on for a moment, but nothing happened. I had to say sorry to her and ask if we could call her back in a few minutes, then roamed over to the edge of the unit, where Heather #2 was. Telling her the problem, she came over to my workstation and got the questionnaire on screen by pressing Ctrl and Tab.
After that, all went smoothly. I even talked round an elderly man who hadn't wanted to do it (though I think the fact that this was his last time anyway helped there).
At the top of the shift I'd given Christine #4 my £4 for April's bonus ball subs. About halfway through, she came up to me, told me she was packing the game in and handed me my money back. She explained that too many people aren't paying their subs and she's sick of it. "So I hope your number doesn't come up now," she said. "Just you wait, mine will come up this week."
Being Tuesday we had some nibbles today, though of course the Cadbury's Eclairs were proscribed to me so I had to go for a couple of slices of ginger cake.
At the end of the shift, a whole load of us were unable to input our payclaims as the computer suddenly isn't recognising our PIN numbers. Christine #3 roved down the aisles making a note of the names of all of us who'd been blocked, promising to get it sorted in time for us to input today's claims tomorrow. Then she baffled me by saying "The flowers are for Happy Easter from me."
"What flowers?" I asked, though at that moment I noticed Paulette was brandishing a bunch of daffodils.
"I gave you a bunch of daffodils."
"I haven't seen any." Christine glanced back and, sure enough, there were none in my booth. So, moments later, as I was passing the front desk on my way to put my headset in storage, Christine came sprinting up, handed me some daffs and said "Happy Easter"...
Forgot to look for a FourFourTwo in Smith's in Fareham. Took the bus into Gosport after I got home to check the poetry box; while there checked out Newsround. They're still selling last month's :(
The first call I made, I got the answerphone. I began reading out our answerphone message, only to be cut off by an automated voice saying 'Sorry, your message did not register. Please try again.' So I did, and the same thing happened. Third time, I was cut off by the voice saying 'Goodbye' and the phone going dead. I recorded the call as 'answerphone failed to register message'. It was only when a lady answered my second call and apparently couldn't hear me that I spotted the box had the mute button on. Dohhhh! Even when I turned the button off and the lady agreed to do the interview, when I pressed f2 to go into the questionnaire, my screen suddenly went blank. I asked the lady to hang on for a moment, but nothing happened. I had to say sorry to her and ask if we could call her back in a few minutes, then roamed over to the edge of the unit, where Heather #2 was. Telling her the problem, she came over to my workstation and got the questionnaire on screen by pressing Ctrl and Tab.
After that, all went smoothly. I even talked round an elderly man who hadn't wanted to do it (though I think the fact that this was his last time anyway helped there).
At the top of the shift I'd given Christine #4 my £4 for April's bonus ball subs. About halfway through, she came up to me, told me she was packing the game in and handed me my money back. She explained that too many people aren't paying their subs and she's sick of it. "So I hope your number doesn't come up now," she said. "Just you wait, mine will come up this week."
Being Tuesday we had some nibbles today, though of course the Cadbury's Eclairs were proscribed to me so I had to go for a couple of slices of ginger cake.
At the end of the shift, a whole load of us were unable to input our payclaims as the computer suddenly isn't recognising our PIN numbers. Christine #3 roved down the aisles making a note of the names of all of us who'd been blocked, promising to get it sorted in time for us to input today's claims tomorrow. Then she baffled me by saying "The flowers are for Happy Easter from me."
"What flowers?" I asked, though at that moment I noticed Paulette was brandishing a bunch of daffodils.
"I gave you a bunch of daffodils."
"I haven't seen any." Christine glanced back and, sure enough, there were none in my booth. So, moments later, as I was passing the front desk on my way to put my headset in storage, Christine came sprinting up, handed me some daffs and said "Happy Easter"...
Forgot to look for a FourFourTwo in Smith's in Fareham. Took the bus into Gosport after I got home to check the poetry box; while there checked out Newsround. They're still selling last month's :(
