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Jul. 18th, 2006 03:53 pmTo the office today for 'Performance Management Training'. A few of the ladies I work with were among our little group of 15. I was interested to notice that Amanda and Rachel, among others, were working their normal shifts today and were coming off the phones to do the session. I told Amanda I'd put down to do the training today, which isn't my normal working day, as I hadn't thought we were allowed to come off the phones to do it. "Oh no," said Amanda, "anything to get us off the phones for a few hours!"
The session was held on the second floor, a completely unfamiliar part of the building to us all. As we were going in, a couple of the girls said they'd heard from people who did the session yesterday that the room was really hot and uncomfortable and no refreshments were provided - though we would get a break. They were mostly right, though today there was a fan in the room and Christine #2 and I happened to be sat bang next to it so we were OK. (Some of the others fanned themselves with the circle-of-glossy-cardboard-on-a-stick fans we'd been given on Environment Day last month.)
A droll Welshman in a suit, from our sister office in the North, handed us out booklets about the Performance Management reports we're going to have to do on ourselves soon, and gave us slide presentations and led discussions about what it'll involve. Quite a few of the girls seemed a bit cynical about the whole exercise, and a couple wondered out loud whether there was any point to us doing it. We'll have to set 'Objectives' on what we want to achieve in our jobs; for us in the telephone unit that's pretty clear-cut - successfully complete the surveys and get people to agree to do it again in 3 or 12 months' time - so that got a few sardonic reflections, but then, in discussion, we did come up with some more detailed ideas.
There were, indeed, no refreshments offered. Many of the girls had the foresight to bring bottles of water in with them; the rest of us had to settle for buying a cup of coffee at the break, or in my case (the only money I was carrying was my bus fare home) getting a cup of water from the cooler in the corridor outside. At the end, the guy running the session gave us all questionnaires asking us to mark aspects of the session out of 10. One aspect was 'Catering'! Christine, Amanda and Rachel all exploded 'What catering?' and everybody put 1 out of 10 for catering (because there wasn't a 0 option on the form)...
The session was held on the second floor, a completely unfamiliar part of the building to us all. As we were going in, a couple of the girls said they'd heard from people who did the session yesterday that the room was really hot and uncomfortable and no refreshments were provided - though we would get a break. They were mostly right, though today there was a fan in the room and Christine #2 and I happened to be sat bang next to it so we were OK. (Some of the others fanned themselves with the circle-of-glossy-cardboard-on-a-stick fans we'd been given on Environment Day last month.)
A droll Welshman in a suit, from our sister office in the North, handed us out booklets about the Performance Management reports we're going to have to do on ourselves soon, and gave us slide presentations and led discussions about what it'll involve. Quite a few of the girls seemed a bit cynical about the whole exercise, and a couple wondered out loud whether there was any point to us doing it. We'll have to set 'Objectives' on what we want to achieve in our jobs; for us in the telephone unit that's pretty clear-cut - successfully complete the surveys and get people to agree to do it again in 3 or 12 months' time - so that got a few sardonic reflections, but then, in discussion, we did come up with some more detailed ideas.
There were, indeed, no refreshments offered. Many of the girls had the foresight to bring bottles of water in with them; the rest of us had to settle for buying a cup of coffee at the break, or in my case (the only money I was carrying was my bus fare home) getting a cup of water from the cooler in the corridor outside. At the end, the guy running the session gave us all questionnaires asking us to mark aspects of the session out of 10. One aspect was 'Catering'! Christine, Amanda and Rachel all exploded 'What catering?' and everybody put 1 out of 10 for catering (because there wasn't a 0 option on the form)...
